[Free] 2018(Jan) EnsurePass Dumpsleader IBM C9560-940 Dumps with VCE and PDF 11-20

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2018 Jan IBM Official New Released C9560-940
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IBM Tivoli Level 1 Support Tools and Processes

Question No: 11

Patches and fixes require instructions to ensure that the correct installation procedures are followed.

Where are these instructions available?

  1. the product set information database

  2. contact the engineer who created the patch

  3. PATCH file within the patch or fix download

  4. the README file contained in the patch/fix download

Answer: D

Question No: 12

A customer has requested a full upgrade plan for their entire IBM application portfolio. They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

  1. open an Enhancement Request for each product in the portfolio

  2. contact the Country On-Site services team advising of the opportunity

  3. close the PMR adding NCDNS in the header to indicate non-problem PMR

  4. raise a new PMR for each application and environment and requeue appropriately

Answer: A

Question No: 13

If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

  1. type p;1654

  2. type fa 1654

  3. type format alter and insert 1654

  4. type fa and fill in the format alter number with 1654

Answer: B

Question No: 14

Which actions can customers perform using the Electronic Service Request tool?

  1. open and close their PMRs

  2. open and escalate their PMRs

  3. open, requeue and close their PMRs

  4. open, update or search for their PMRs

Answer: A

Question No: 15

A FrontEnd engineer has provided the customer with an APAR fix for their problem. What Service Given Code should be assigned before closing this call?

  1. 19

  2. 59

  3. 69

  4. 89

Answer: A

Question No: 16

When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

  1. Response Time

  2. Self Sufficiency

  3. Total Turn around time

  4. Last Service Given days

Answer: A

Question No: 17

Which version of VMWare can be installed on your local Windows machine?

  1. VMWare Client

  2. VMWare Database

  3. VMWare Thinkpad

  4. VMWare Server

Answer: A

Question No: 18

What is the OneTeam transfer criteria for PMRs based upon?

  1. sales requirements and metrics

  2. service objectives and GTS targets

  3. customer feedback and PMR volumes

  4. international research and management estimation

Answer: B

Reference: http://www-03.ibm.com/certify/tests/objC2010-940.shtml

Question No: 19

A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

  1. within one hour

  2. within two hours

  3. within five hours

  4. the best endeavors

Answer: B

Question No: 20

When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

  1. Taking Ownership and marking this in the Owner field of the PMR.

  2. Taking Ownership and marking this in the Keyword 1 field of the PMR.

  3. Write their name in the PMR text and explain that they are responsible for this PMR.

  4. Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

Answer: D

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