[Free] 2018(Jan) EnsurePass Dumpsleader Exin ITIL Dumps with VCE and PDF 41-50

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ITIL Foundation (syllabus 2011)

Question No: 41 – (Topic 1)

Which one of the following is the CORRECT set of steps for thecontinual service improvement approach?

  1. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

  2. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

  3. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

  4. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Answer: D

Question No: 42 – (Topic 1)

Why is it important for service providers to understand patterns of business activity (PBA)?

  1. PBAare based on organizational roles and responsibilities

  2. IT service providers CANNOT schedule changes until they understand PBA

  3. Demand for the services delivered by service providers are directly influenced by PBA

  4. Understanding PBA is the only way to enable accurate service level reporting

Answer: C

Question No: 43 – (Topic 1)

Which of the following BEST describes partners#39;in the phrase people, processes, products and partnersquot;?

  1. Suppliers, manufacturers and vendors

  2. Customers

  3. Internal departments

  4. The facilities management function

Answer: A

Question No: 44 – (Topic 1)

Within service design, what is the key outputhanded over to service transition?

  1. Measurement, methods and metrics

  2. Service design package

  3. Service portfolio design

  4. Process definitions

    Answer: B

    Question No: 45 – (Topic 1)

    When can a known error record be raised?

    1. At any time it would be useful to do so

    2. After a workaround has been found

      1. 2 only

      2. 1 only

      3. Neither of theabove

      4. Both of the above

Answer: D

Question No: 46 – (Topic 1)

Which process will regularly anal0yse incident data to identify discernibletrends?

  1. Service level management

  2. Problem management

  3. C0hange management

  4. Event management

Answer: B

Question No: 47 – (Topic 1)

What do customer perceptions and business outcomes help to define?

  1. The value of a service

  2. Governance

  3. Total cost of ownership (TCO)

  4. Key performance indicators (KPIs)

Answer: A

Question No: 48 – (Topic 1)

The consideration of value creation is a principle of which stageof the service lifecycle?

  1. Continual service improvement

  2. Service strategy

  3. Service design

  4. Service transition

Answer: B

Question No: 49 – (Topic 1)

Which is the correct definition of a customer facing service?

  1. One which directly supports the business processes of customers

  2. A service that cannot be allowed to fail

  3. One which is not covered by a service level agreement

  4. A service not directly used by the business

Answer: A

Question No: 50 – (Topic 1)

What is the result of carrying out an activity, following a process or delivering an IT service known as?

  1. Outcome

  2. Incident

  3. Change

  4. Problem

Answer: A

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