[Free] 2018(Jan) EnsurePass Dumpsleader Exin ITIL Dumps with VCE and PDF 361-370

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ITIL Foundation (syllabus 2011)

Question No: 361 – (Topic 7)

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

  1. Early Life Support

  2. Service Test Manager

  3. Evaluation

  4. Release Packaging and Build Manager

Answer: A

Question No: 362 – (Topic 7)

Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

  1. The ITIL Complementary Guidance

  2. The Service Support book

  3. Pocket Guides

  4. The Service Strategy book

Answer: A

Question No: 363 – (Topic 7)

Which of these recommendations is good practice for Service Level Management?

  1. Include legal terminology in Service Level Agreements (SLAs)

  2. It is NOT necessary to be able to measure all the targets in an SLA

  1. 1only

  2. 2 only

  3. Both of the above

  4. Neither of the above

Answer: D

Question No: 364 – (Topic 7)

Which of the following is the BEST description of a Business Case?

  1. A decision support and planning tool that projects the likely consequences of a business action

  2. A portable device designed for the secure storage and transportation of important documents

  3. A complaint by the business about a missed service level.

  4. The terms and conditions in an IT outsource contract.

    Answer: A

    Question No: 365 – (Topic 7)

    Which of the following would be defined as part of every process?

    1. Roles 2.Activities

  1. Functions

  2. Responsibilities

    1. 1 and 3 only

    2. All of the above

    3. 2 and 4 only

    4. 1, 2 and 4 only

Answer: D

Question No: 366 – (Topic 7)

Which of the following statements is CORRECT?

  1. Process owners are more important to service management than serviceowners

  2. Service owners are more important to service management than process owners

  3. Service owners are as important to service management as process owners

  4. Process owners and service owners are not required within the same organization

Answer: C

Question No: 367 – (Topic 7)

Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services andservice management processes?

  1. Plan

  2. Do

  3. Check

  4. Act

Answer: A

Question No: 368 – (Topic 7)

Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility ofwhich role?

  1. The Service Level Manager

  2. The Configuration Manager

  3. The Change Manager

  4. The Information Security Manager

Answer: D

Question No: 369 – (Topic 7)

Which of the following is the CORRECT definition of a Release Unit?

  1. A measurement of cost

  2. A function described within Service Transition

  3. The team of people responsible for implementing a release

  4. The portion of a service or IT infrastructure that is normally released together

Answer: D

Question No: 370 – (Topic 7)

Which of the following are objectives of Service Design?

  1. Design Services to satisfy business objectives.

  2. Identify and manage risk.

  3. Design effective and efficient processes

  4. Design a secure and resilient IT infrastructure.

  1. 1 Only

  2. 2 and 3 only.

  3. 1, 2 and 4 only.

  4. All of the above

Answer: D

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