[Free] 2018(Jan) EnsurePass Dumpsleader Exin ITIL Dumps with VCE and PDF 261-270

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ITIL Foundation (syllabus 2011)

Question No: 261 – (Topic 5)

Which process would you MOST expect to be involved in the management of Underpinning Contracts?

  1. IT Designer/Architect

  2. Process Manager

  3. Service Catalogue Manager

  4. Supplier Manager

Answer: D

Question No: 262 – (Topic 5)

Which of the following is concerned with fairness and transparency?

  1. Capacity management

  2. Governance

  3. Service design

  4. Service level management

Answer: B

Question No: 263 – (Topic 5)

Which of the following is the BESTdefinition of an Incident?

  1. Loss of ability to operate to specification, or to deliver the required output

  2. A change of state which has significance for the management of a Configuration Item or IT Service

  3. A warning that a threshold has been reached, something has changed, or a failure has occurred

  4. An unplanned interruption to an IT service or reduction in the quality of an IT service

Answer: D

Question No: 264 – (Topic 5)

Which is the correct combination of Service Management terms across the Lifecycle?

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A. 1A, 2B, 3C, 4D

B. 1C, 2D, 3A, 4B

C. 1C, 2B, 3A, 4D

D. 1B, 2C, 3D, 4A

Answer: C

Question No: 265 – (Topic 5)

The difference between service metrics and technology metrics is BEST described as?

  1. Service metrics measure the end to end service; Technology metrics measure individual components

  2. Service metrics measure maturity and cost; Technology metricsmeasure efficiency and effectiveness

  3. Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity

  4. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Answer: A

Question No: 266 – (Topic 5)

What is the entry point or the first level of the V model?

  1. Service Solution

  2. Customer / Business Needs

  3. Service Release

  4. Service Requirements

Answer: B

Question No: 267 – (Topic 5)

Which process is responsible for frequently occurring changes where risk and cost are low?

  1. Access management

  2. Request Fulfillment

  3. Release and Deployment Management

  4. Incident Management

Answer: B

Question No: 268 – (Topic 5)

Which of the following statements is CORRECT?

  1. The CMS is part of the Configuration Management Data Base (CMDB)

  2. The KEDB and the CMS form part of the larger SKMS

  3. The Service Knowledge Management System (SKMS) is part of the CMS

  4. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

Answer: B

Question No: 269 – (Topic 5)

Which of the following would NOT be a task carried out by the Request Fulfillment process?

  1. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)

  2. Provision of a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists

  3. Provision of information used to compare actual performance against design standards

  4. Provision of information to users and customers about the availability of services and the procedure for obtaining them

Answer: C

Question No: 270 – (Topic 5)

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

  1. Services and Infrastructure

  2. Applications andInfrastructure

  3. Resources and Capabilities

  4. Utility and Warranty

Answer: C

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