[Free] 2018(Jan) EnsurePass Dumpsleader Exin ITIL Dumps with VCE and PDF 221-230

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ITIL Foundation (syllabus 2011)

Question No: 221 – (Topic 4)

Which role is accountable for the operationalmanagement of a process?

  1. Process practitioner

  2. Process manager

  3. Service manager

  4. Change manager

Answer: B

Question No: 222 – (Topic 4)

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

  1. Serviceability

  2. Availability

  3. Capacity

  4. Continuity

Answer: B

Question No: 223 – (Topic 4)

Which of the following statements about processes is INCORRECT?

  1. They are units oforganizations

  2. They are measurable

  3. They deliver specific results

  4. They respond to specific events

Answer: A

Question No: 224 – (Topic 4)

Which process has the following objective, #39;Produce service design packages (SDPs) based on service charters and change requests#39;?

  1. Service transition planning and support

  2. Design coordination

  3. Service level management

  4. Change management

    Answer: B

    Question No: 225 – (Topic 4)

    Which of the following are within the scope of service asset and configuration management?

    1. Identification of configuration items (CIs)

    2. Recording relationships between CIs

    3. Recording and control of virtual CIs

    4. Approving finance for the purchase of software to support service asset and configuration management

      1. 1, 2 and 3 only

      2. All of the above

      3. 1, 2 and 4 only

      4. 3 and 4 only

        Answer: A

        Question No: 226 – (Topic 4)

        Which of the following statements describes the objectives of service asset and configuration management?

        1. To identify, control, report and verify service assets and configuration items (CIs)

        2. To account for, manage and protect the integrity of service assets and configuration items

        3. To establish and maintain an accurate and complete configuration management system

        4. To document all security controls together with their operation and maintenance

          1. 1 and 2 only

          2. 1, 2, and 3 only

          3. 1, 3 and 4 only

          4. All of the above

Answer: A

Reference: http://www.ucisa.ac.uk/~/media/Files/members/activities/ITIL/servicetransition/s ervice_asset/ITIL_guide to SA and CM management pdf (see #39;The purpose and objectives of service asset and configuration management; first and second bullet)

Question No: 227 – (Topic 4)

Which process would you MOST expect to be involved in the management of underpinning contracts?

  1. Change management

  2. Service catalogue management

  3. Supplier management

  4. Release and deployment management

    Answer: C

    Question No: 228 – (Topic 4)

    Which of the following processes are performed by the service desk?

    1. Capacity management

    2. Request fulfillment

    3. Demand management

    4. Incident management

      1. All of the above

      2. 3 and 4 only

      3. 2 and 4 only

      4. 2 only

Answer: C

Question No: 229 – (Topic 4)

Which of the following is NOT an example of Self-Help capabilities?

  1. Requirement to always call the service desk for service requests

  2. Menu-driven range of self help and service requests

  3. Web front-end

  4. A direct interface into the back end process handling software

Answer: A

Question No: 230 – (Topic 4)

Which of the following would NOT be contained in a release policy?

  1. Naming and numbering conventions

  2. Entry and exit criteria of the release into testing

  3. Roles and responsibilities for the release

  4. The risk register for the release

Answer: D

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