[Free] 2018(Jan) EnsurePass Dumpsleader Exin ITIL Dumps with VCE and PDF 191-200

Ensurepass.com : Ensure you pass the IT Exams
2018 Jan Exin Official New Released ITIL
100% Free Download! 100% Pass Guaranteed!
http://www.EnsurePass.com/ITIL.html

ITIL Foundation (syllabus 2011)

Question No: 191 – (Topic 4)

A Service design package (SDP) would normally be produced for which of the following?

  1. A new IT service

  2. A major change to an IT service

  3. An emergency change to an IT service

  4. An IT service retirement

    1. 2, 3 and 4 only

    2. 1, 2 and 4 only

    3. None of the above

    4. All of the above

Answer: B

Question No: 192 – (Topic 4)

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents thatcannot be prevented?

  1. Service level management

  2. Problem management

  3. Change management

  4. Event management

Answer: B

Question No: 193 – (Topic 4)

Which statement BEST represents the guidance on incident logging?

  1. Incidents must only be logged if a resolution is not immediately available

  2. Only incidents reported to the service desk can be logged

  3. All incidents must be fully logged

  4. The service desk decide which incidents to log

    Answer: C

    Question No: 194 – (Topic 4)

    Which types of communication would the functions within service operation use?

    1. Communication between data centre shifts 2.Communication related to changes

  1. Performance reporting

  2. Routine operational communication

    1. 1 only

    2. 2 and 3 only

    3. 1, 2 and 4 only

    4. All of the above

Answer: D

Question No: 195 – (Topic 4)

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

  1. Service strategy

  2. Service transition

  3. Service operation

  4. Continual service improvement

    Answer: C

    Question No: 196 – (Topic 4)

    Which of the following can include steps that will help to resolve an incident?

    1. Incidentmodel

    2. Known error record

      1. 1 only

      2. 2only

      3. Both of the above

      4. Neither of the above

Answer: C

Question No: 197 – (Topic 4)

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase #39;Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision#39;?

  1. Where are we now?

  2. Where do we want to be?

  3. How dowe get there?

  4. Did we get there?

Answer: B

Question No: 198 – (Topic 4)

Which Functions are included in IT operations management?

  1. Network management and application management

  2. Technical management and change management

  3. IT operations control and facilities management

  4. Facilities management and release management

Answer: C

Question No: 199 – (Topic 4)

Which process would seek tounderstand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

  1. Availability management

  2. Capacity management

  3. Business relationship management

  4. Service catalogue management

Answer: C

Question No: 200 – (Topic 4)

Which of the following is NOT a source of best practice?

  1. Standards

  2. Technology

  3. Academicresearch

  4. Internal experience

Answer: B

100% Ensurepass Free Download!
Download Free Demo:ITIL Demo PDF
100% Ensurepass Free Guaranteed!
ITIL Dumps

EnsurePass ExamCollection Testking
Lowest Price Guarantee Yes No No
Up-to-Dated Yes No No
Real Questions Yes No No
Explanation Yes No No
PDF VCE Yes No No
Free VCE Simulator Yes No No
Instant Download Yes No No

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.