On an IP phone line appearance, for which two purposes is the Display parameter designed to be used? (Choose two.)
A. display a number other than the directory number of the IP phone
B. display a name instead of the directory number of the IP phone
C. internal caller ID
D. external caller ID
E. full directory number ID for outgoing calls
Correct Answer: BC Section: IP Phone Explanation
Users report that when they press the Messages button on their phones, they often get a busy tone. Which option can rectify this issue?
A. Disable the Callers Can Edit Messages check box under the Message settings
B. The CSS for the phones does not contain the voice-mail port partitions
C. The CSS for the phone does not contain the voice-mail pilot partition.
D. Precede all Cisco Unity Connection greetings to announce that each message is limited to 90 seconds long to free up voice-mail ports.
Correct Answer: D Section: Unity Connection Explanation
The key term is “they often get a busy tone”….but not always
Answer “C” would indicate that some phones would not be able to reach voicemail at all, not sometimes…
Answer “D” would indicate that users are experiencing intermittent congestion reaching voicemail during busy periods, and limiting the message length to 90secs would reduce this problem but not fix it (may look like its fixed short term)…really need to buy more voicemail ports (probably not cheap) or educate users to be brief
But then if people are leaving messages >90secs, you’d need a coffee (or 3) to stay awake
Which user parameter is used as a password when connecting through the telephony user interface?
D. Key ID
Correct Answer: A Section: IP Phone Explanation
Explanation/Reference: Mobility In the past, your phone has been that object on your desk. Now your phone number is your key to mobility. With Extension Mobility, you can log in to any Cisco VoIP phone on campus using your PIN and access the information you’ve configured on your web portal. With Mobility, you can pass a call from your desk phone to your cell phone (and back). With Enable Mobile Connect, you can set up your mobile phone (or another target number) to ring simultaneously with your desk phone.
What to set up on the web portal Most of us are used to using our desk phone without interacting with our computer. Your new Cisco VoIP phone works with a web portal to enable more options than you could have with the phone alone. On the portal, you can change your PIN, set up mobility, speed dials, Personal Address Book, search Stanford Directory and more
Which Cisco Unified Personal Communicator mode should you use when connecting via an existing IP phone?
A. office mode
B. deskphone mode
C. softphone mode
D. IP phone mode
Correct Answer: B Section: Unified Personal Communicator Explanation
Desk Phone Control and the CTI Connection Failures
The CTI gateway provides desk phone control (phone-association mode) to Cisco Unified Personal Communicator users. You must specify CTI gateway server names, addresses, ports, and protocol types on Cisco Unified Presence so that the information required to reach the CTI gateway server can be downloaded when the user logs in to Cisco Unified Personal Communicator.
If the CTI connection to Cisco Unified Communications Manager is lost while Cisco Unified Personal Communicator is operating in desk phone mode, the application tries to reestablish the connection to the primary and then to the backup servers. Connection attempts continue on a round-robin basis, beginning again with the primary server. Successive attempts to reconnect to a server occur at intervals of 4, 8, 16, 32, and 60 seconds (maximum) until a connection is re-established.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/install_upgrade/deployment/guide/ dgclient.html#wp1100542
Which license capability must be enabled for Cisco Unified Presence to work with a specific user?
A. Enable Cisco Unified Presence
B. Enable Cisco Unified Presence Server
C. Enable Cisco Unified Presence Communicator
D. Enable Extensible Messaging and Presence Protocol
Correct Answer: A Section: Unified Presence Explanation
Requirements CUP 8.x
Obtaining a License File
When you place an order for Cisco software, Cisco provides a Product Authorization Key (PAK). The PAK provides the software activation key and the license file.
Obtain the MAC address or the License MAC value of the server for which you are requesting the licenses.
Obtain a valid email address.
Determine the number of device licenses that you need by using the license unit calculator in Cisco Unified Communications Manager Administration (System > Licensing > License Unit Calculator).
Step 1 – Register the PAK that you received using the License Registration web tool that is provided on CCO.
Step 2 – Enter the following information:
The MAC address or the License MAC value of the server for which you are requesting the licenses.
Your valid email address.
The number of servers and devices for which you want licenses.
The server type, physical server or VMware.
The install type, fresh install or upgrade.
Step 3 Upload the license file to Cisco Unified Communications Manager.
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