2013 Latest CCNA Voice 640-461 Real Exam Question 56-60


After an IP phone has been added to a Cisco Unified Communications Manager server, the administrator notices that the phone has a directory number that is not in the number range in use by the organization. He also notes that the directory number is 1000. What is the most likely cause?
A. The phone number was misconfigured.
B. The phone may have auto-registered.
C. The phone is configured on another server.
D. DHCP gave the phone the wrong directory number
E. TFTP server is misconfigured
Correct Answer: B Section: IP Phone Explanation
Organizations have multiple server which work as a single cluster.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic. html#wp1013086

Which action must be taken for Cisco Unified Personal Communicator clients to access Cisco Unity Connection voice mail?
A. Cisco Unity Connection must be integrated with LDAP.
B. Cisco Unity Connection must be integrated with Cisco Unified Communications Manager using SIP integration.
C. A Microsoft Exchange mailbox store must be configured in Cisco Unified Presence.
D. IMAP must be enabled on Cisco Unity Connection for users that need to access voice mail through Cisco Unified Personal Communicator clients.
E. Voice mail is automatically enabled for users who log in through Cisco Unified Personal Communicator clients.
Correct Answer: D Section: Unified Personal Communicator Explanation
Cisco Unity Connection can receive and process SMTP messages that are generated by IMAP clients, for
example, a voice message recorded in a Microsoft Outlook email client by using ViewMail for Outlook.

When an authorized IMAP client tries to send a message to Connection through SMTP, Connection
attempts to categorize the message as a voice mail, email, fax, or delivery receipt.
Connection also attempts to map the sender to a user and the message recipients to users or contacts by
comparing the SMTP addresses in the message header to its list of SMTP proxy addresses.


In which two ways can end users send an active call to the remote destination? (Choose two)
A. using softkey in a softkey template
B. with a feature button in a phone button template
C. with a service URL associated with a phone service
D. by dropping the call and calling both parties again
E. by connecting the originator and the remote destination into a conference call
Correct Answer: AB
Section: IP Phone

Introducing Mobile Connect and Mobile Voice Access

Mobile Connect allows users to answer incoming calls on the desktop phone or cellular phone, to pick up
in-progress calls on the desktop phone or cellular phone without losing the connection, and to originate
enterprise calls from the cellular phone.

Mobile Voice Access extends Mobile Connect capabilities by allowing users to originate a call from a
remote destination such as a cellular phone as if dialing from the desktop phone.
A remote destination is a phone that is designated as available for Mobile Connect responses and pickup.
The user dials Mobile Voice Access from the remote destination.
The user is prompted for the PIN assigned to the user in Cisco Unified Communications Manager. Once
authenticated, the user can make a call using the same Mobile Connect features that would be available if
the user originated the call from the enterprise desktop phone.

When calling Mobile Voice Access, the system prompts the user for the originating phone number in addition to the PIN if any of the following is true:
The number the user is calling from is not one of the user’s remote destinations.
The number is blocked by the user or the user’s carrier (shown as “Unknown Number”).
The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if the number is 510-666-9999, but it is listed as 666-9999 in the database, or the number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
If the user incorrectly enters any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and the user is locked out for a period of time.
Note: Existing cellular phones, including Code Division Multiple Access (CDMA) and Global System for Mobile Communications (GSM) phones can be used for Mobile Connect and Mobile Voice Access. In some cases, however, it may be necessary to modify timer settings in Cisco Unified Communications Manager to assure compatibility. See the “Adding Remote Destinations” section.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmobmgr.html

How can visibility of the presence-enabled speed dials be limited?
A. presence groups
B. Subscribe CSS
C. calling search space
D. partition
Correct Answer: A Section: Unified Presence Explanation
Explanation/Reference: Unified CM Presence Groups
The second aspect of the presence policy for Unified CM is presence groups. Devices, directory numbers, and users can be assigned to a presence group, and by default all users are assigned to the Standard Presence Group. A presence group controls the destinations that a watcher can monitor, based on the user’s association with their defined presence group (for example, Contractors watching Executives is disallowed, but Executives watching Contractors is allowed). The presence group user setting applies for originating subscriptions when the user is logged in to the device via Extension Mobility or when the user is administratively assigned to the device.
When multiple presence groups are defined, the Inter-Presence Group Subscribe Policy service parameter is used. If one group has a relationship to another group via the Use System Default setting rather than being allowed or disallowed, this service parameter’s value will take effect. If the Inter-Presence Group Subscribe Policy service parameter is set to Disallowed, Unified CM will block the request even if the SUBSCRIBE calling search space allows it. The Inter-Presence Group Subscribe Policy service parameter applies only for presence status with call history lists and is not used for BLF speed dials.
Presence groups can list all associated directory numbers, users, and devices if you enable dependency records. Dependency records allow the administrator to find specific information about group-level settings. However, use caution when enabling the Dependency Record Enterprise parameter because it could lead to high CPU usage.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html

What is a benefit of using FRF.12 in a Frame Relay network?
A. provides a Layer 3 mechanism for reducing latency in the network
B. fragments packets into equal sizes to reduce fixed-network delay
C. reduces delay and jitter by expediting the transfer of smaller frames through the hardware transmit queue
D. eliminates the need for prioritization of delay-sensitive traffic
Correct Answer: B Section: QoS Explanation
The FRF.12 Implementation Agreement allows long data frames to be fragmented into smaller pieces. This process allows real-time traffic and non-real-time traffic to be carried together on lower-speed links without causing excessive delay to the real-time traffic.
Link: http://www.cisco.com/en/US/docs/ios/12_1t/12_1t2/feature/guide/dtfragsw.html#wp1015329

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