2013 Latest CCNA Voice 640-461 Real Exam Question 26-30


In which two locations can an end user configure their Call Forward All settings? (Choose two.)
A. Cisco Unified Serviceability
B. Cisco Unified Communications Manager User Options Interface
C. Directly on the Cisco Unified IP phone
D. Cisco Unified Communications Manager Administration
E. Cisco Unified User Serviceability
Correct Answer: BC Section: CUCM Explanation
Cisco Unified Serviceability, a web-based troubleshooting tool.
Cisco unified communication manager administration comprise all the features

What is the quickest way to test the Cisco Unified Communications Manager configuration part of MWI to see if MWI On and MWI Off is working?
A. Dial into Cisco Unity Connection from an IP phone. Enter the MWI On numbers,then enter the MWI Off numbers.
B. Call a voice-mail user and ask them if their MWI light is on, and then disconnect the call. Call the user back and ask if the MWI light is off.
C. In Unity Connection, issue the MWI Flash command to turn all MWI lights on, then off.
D. If MWI numbers are dialable from an IP phone, dial the MWI On number. If the light comes on, then dial the MWI Off number to see if the light goes off.
E. MWI cannot be tested directly from the Cisco Unified Communications Manager or an IP phone.
Correct Answer: D Section: CUCM Explanation
The Phone System Is Not Able To Turn MWIs On and Off
To test whether the phone system can turn MWIs on and off (Cisco CallManager integration only)
Step 1 – From a test phone whose MWI is off, dial the number that turns MWIs on. The indicator should turn on. If the indicator turns on, continue with Step 2. If not, skip to Step 3.
Step 2 – Dial the number that turns MWIs off. The indicator should turn off. If it is off, continue with the next possible cause in the “Subscriber Phone System Assignment Is Incorrect (Dual Integrations Only)” section. If it is not off, continue with Step 3.
Step 3 – Confirm that the MessageWaitingOnDN and MessageWaitingOffDN extensions are not used by any device on CallManager.
Step 4 – Confirm that there are no other dialable extensions in the same range as the MessageWaitingOnDN and MessageWaitingOffDN extensions. For example, confirm that extensions 1xxx do not interfere with extensions 1xxxx.
Step 5 – Confirm that all of the CallManager voice messaging ports are in the same Calling Search Space as all of the subscriber phones. Change the Calling Search Space assignments if necessary.
Step 6 – Confirm that CallManager port forwarding and hunt groups do not include the MWI ports. Change the port forwarding or hunt group programming if necessary.
Step 7 – Confirm that you are using the correct version of the TSP for your Cisco Unity release. For a list of the TSP versions that each version of Cisco Unity supports, refer to Cisco Unity-CM TSP Release Notes, available on Cisco.com at
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.
Step 8 – Confirm that the MessageWaitingOnDN and MessageWaitingOffDN extensions specified in the Cisco CallManager Service Parameters are the same as those specified in the TAPI Service Provider settings. If they are not the same, change the TAPI Service Provider settings.
Step 9 – If you made a change to the Cisco CallManager or TAPI Service Provider settings, shut down and restart the Cisco CallManager service and the Cisco Unity server for the changes to take effect.
Step 10 – Perform Step 1 and Step 2 again. If you hear a reorder tone, then the MessageWaitingOnDn and MessageWaitingOffDn settings are not correct on CallManager. Return to Step 3.
If you do not hear reorder tone, but the MWIs are not on or turned off, then your route plan may causing the problem. Review the route plan and return to Step 5.
Step 11 – If MWIs still are not working, contact Cisco TAC.

Which tools allow the administrator to migrate users from Cisco Unity to Cisco Unity Connection?
A. Cisco Object Backup and Restore Application Suite
B. Cisco Disaster Recovery Framework Tool
C. Cisco Real Time Monitoring Tool
D. Cisco Unity Serviceability Tool
Correct Answer: A Section: Unity Connection Explanation
To migrate messages and data from Cisco Unity 4.0(5) or later to Connection 8.x, we recommend that you use the Cisco Unified Backup and Restore Application Suite (COBRAS) instead of the Migrate Messages and Migrate Users utilities.
Download the latest version, and view training videos and Help at http://www.ciscounitytools.com/ App_COBRAS.htm.

Which statement describes the difference between SIP and SCCP integration of Cisco Unity Connection?
A. SCCP integrations cannot be secured
B. SIP integrations do not need MWI configuration
C. SCCP integrations do not need MWI configuration
D. SIP integration cannot be secured
Correct Answer: B Section: Unity Connection Explanation
While both the methods are pretty good and matured, SCCP integration is best option in my opinion. It is because of a couple of reasons which are as follows:
1 – In case of SCCP integration there is 1 to 1 correlation between the voicemail ports on the CUCM and that on Unity Connection. This makes the troubleshooting of Call Flows fairly simply. Unlike SCCP, SIP integration involves one SIP trunk per unity connection server.
2 – The way the MWI dialout works in SCCP integration works is much simpler compared to how it works
with SIP.

In SCCP, VM ports simulate a phone extension dialing an MWI on/ off number which is fairly simple to
In SIP integration, the MWI dialouts are performed using SIP NOTIFY messages.

Having said that, I would again like to emphasize that kind of integration is a matter of choice and
convenience.It is difficult to determine one being better over other.


Which is indicated as the calling number for a call that is placed from a remote destination to an internal directory number?
A. the Mobile Voice Access number
B. the number of the remote destination
C. the directory number of the office phone with which the remote destination is associated
D. the directory number of the called office phone, if is it associated with the calling remote destination
Correct Answer: C Section: CUCM Explanation
Mobile Connect allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone. Mobile Voice Access is the associated integrated voice response (IVR) system, which allows users to turn Mobile Connect on or off and to initiate calls from a cellular phone or other remote phone as if the call were initiated from the desktop phone.
A user’s remote destination profile contains the parameters that apply to all the remote destinations (cellular or other phones) available for in-progress call transfers and initiation of calls by way of Mobile Voice Access.
For more information on Mobile Connect and Mobile Voice Access and how to configure remote destination profiles, refer to the Mobile Connect and Mobile Voice Access chapter in the Cisco Unified Communications Manager Features and Services Guide.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b06rdprf.html

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