2013 Latest CCNA Voice 640-461 Real Exam Question 11-15


Which type of user in Cisco Unified Communications Manager has an interactive login?
A. administrator
B. end user
C. application user
D. phone user
Correct Answer: B Section: CUCM Explanation
End users End users are associated with an individual and have an interactive login. End users can
have administrative roles based on the user group role configuration.

Application users Application users are associated with applications such as Cisco Unified Attendant
Console, Cisco Unified Contact Center Express (UCCX), or Cisco Unified Manager Assistant. The
mentioned applications need to authenticate with CUCM, but application users do not have the ability to
interactively log in. Application users are leveraged for internal process-level communications between



When you configure a shared extension in Cisco Configuration Professional, which two characteristics should be the same on both phones, so that the phones can successfully use a shared extension? (Choose two.)
A. monitor mode
B. MAC address
C. ephone-dn
D. number
E. user ID
Correct Answer: CD Section: CUCME Explanation
You can set up one or more lines with a shared-line appearance. A Cisco CallManager system considers a directory number to be a shared line if it appears on more than one device in the same partition. For example, if directory number 9600 on phone A is in the partition called Dallas and on phone B in the partition called Texas, that directory number does not represent a shared-line appearance. (Ensure the directory number 9600 for phone A and phone B are in the same partition; for example, Dallas.)
In a shared-line appearance, for example, you can set up a shared line, so a directory number appears on line 1 of a manager phone and also on line 2 of an assistant phone. Another example of a shared line involves a single incoming 800 number that is set up to appear as line 2 on every sales representative phone in an office. You can also choose to update a directory number and have the updates apply to all devices that share the directory number.
The following information provides tips about and lists the restrictions for using shared-line appearances with Cisco CallManager.
Shared Line Tips
Use the following tips when configuring shared lines:
You create a shared-line appearance by assigning the same directory number and route partition to different devices.
If multiple devices share a line, each device name displays in the Associated Devices pane of the directory number in the Directory Number Configuration window in Cisco CallManager Administration.
If you change the Calling Search Space or Call Forward and Pickup settings on any device that uses the shared line, the changes apply to all devices that use that shared line.
To stop sharing a line appearance on a device, change the directory number or partition name for the line and update the directory number in the Directory Number Configuration window in Cisco CallManager Administration.
In the case of a shared-line appearance, Remove From Device removes the directory number on the current device only and does not affect other devices.
Most devices with a shared-line appearance can make or receive new calls or resume held calls at the
same time.
Incoming calls display on all devices that share a line, and anyone can answer the call. Only one call
remains active at a time on a device.

Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmsys/a03dn.html

Refer to the exhibit. The exhibit shows a partial screen shot for a Cisco Unified Personal Communicator device. If the username that is associated with this device is jdoe, what should the device name be?
A. The device name should be JDOEUPC.
B. The device name should be UPCJDOE.
C. The device name should be JDOE.
D. The device name should be UPCCUPC.
E. The device name should be UPCCSF.
F. The device name has no naming convention.
Correct Answer: B Section: Unified Personal Communicator Explanation

When implementing a plan of action, what should you do?
A. Make all of the changes at once to minimize the impact to users.
B. Limit the impact of the changes to users.
C. Completely remove access lists to ensure that they will not impact the changes.
D. Even if a change adversely affects the users, keep moving forward with the plan of action.
Correct Answer: B Section: CUCM Explanation
Making all of the change at once is not good decision. Making changes is a step by step process, make the change, apply the change and watch for the behaviour of the system or the impact to the user or users. This way if something goes wrong the change can be reversed or corrected quickly and timely with out wondering which change caused the problem if many changes are made at once.

Refer to the exhibit. Where can the phone menu be accessed from?
A. from the individual users or user templates
B. from the Class of Service configuration screen
C. from the user contacts D. from the Interview Handler configuration screen
E. from the Message Store configuration screen
Correct Answer: A Section: CUCM Explanation
Cisco Unity Connection offers several versions of the phone conversation that users hear and use. The version you select determines whether Connection responds only to phone keypad input or also uses voice recognition to interpret spoken commands.

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